Cancellation Policy

1. Eligibility for Cancellation: Customers may request cancellation of their order within 24 hours of purchase. After this period, cancellation requests may not be accepted, particularly for custom-designed or production-related orders.
2. Cancellation Process: To request a cancellation, customers must contact our customer service team by email or phone. Please provide your order number and the reason for cancellation.
3. Exceptions: Certain products, services, custom-designed items, or digital products may be non-refundable or may be subject to specific cancellation terms. Customers are advised to review the applicable product or service details before placing an order.

Refund Policy

1. Refund Eligibility: Refund requests may be considered if the product is defective, damaged during delivery, or materially different from the product description. Customers should inspect their order upon receipt and report any issue within 7 days.
2. Refund Process: To initiate a refund request, please contact our customer service team with your order number and a clear description of the issue. Photographs or other supporting information may be requested for verification.
3. Processing Time: Once a refund is approved, it will generally be processed within 7–10 business days. Approved refunds will normally be issued to the original payment method used for the purchase.
4. Non-Refundable Items: Custom-designed graphics, personalized products, digital downloads, and services that have already entered the design or production stage are generally non-refundable, except where required by applicable law.

Damaged or Defective Products

If you receive a damaged or defective product, please contact us as soon as possible and provide your order details along with photographs or other relevant information. Our team will review the issue and advise you on the available resolution.

Contact Information

For questions or to request a cancellation or refund, please contact us using the details below:

• Email: goldtechgraphics@gmail.com
• Phone: 9818360956

Last Updated: October 2026