Cancellation & Refund

Cancellation Policy

1. Eligibility for Cancellation: Customers may cancel their order within 24 hours of purchase. After this period, cancellations may not be accepted due to the custom nature of our products.
2. Cancellation Process: To cancel an order, customers must contact our customer service team via email or phone. Please include your order number and the reason for cancellation.
3. Exceptions: Certain services or products may be non-refundable or subject to specific terms. Please check the product details before purchase.

Refund Policy

1. Refund Eligibility: Refunds will only be considered if the product is defective, damaged, or not as described. Please inspect your order upon receipt and report any issues within 7 days.
2. Refund Process: To initiate a refund, contact our customer service team with your order number and a description of the issue. We may request photos for verification.
3. Processing Time: Once a refund is approved, it will be processed within 7-10 business days. Refunds will be issued to the original payment method.
4. Non-Refundable Items: Custom-designed graphics and digital downloads are generally non-refundable once the design process has begun.

Contact Information

For any questions or to process cancellations and refunds, please contact us at:

• Email: goldtechgraphics@gmail.com
• Phone: 9818360956